| Issue ID | 1063154 |
| Internal NHTSA # | 10586463 |
| Manufacurer | Hyundai Motor America |
| Brand | HYUNDAI |
| Model | GENESIS |
| Model Year | 2013 |
| File date | 11/04/14 |
| Component | SUSPENSION |
| Product type code | VEHICLE |
| Description of the problem | On january 11th 2014, i purchased a brand new 2013 hyundai genesis from brown's manassas hyundai in 8651 centerville road, manassas, va 20110. On my invoice it was stated that it is a brand new car. Two months after i purchased the car, i had a sensor problem, which i got fixed in fairfax hyundai which is very unusual for a brand new car. On 10th april, i heard grinding noise from the rear right tire. I took it to other hyundai again. Below is the report that they gave me and i was stunned. "technician found that the rear right strut had snap from bold on frame, one bolt missing prior and also found green duct tape that was holding the strut to the car. Customer advised vehicle is unsafe to drive. If vehicle is driven there is a high possibility of the strut falling off which is very dangerous and an accident will result." there was a green duct tape supporting the car. After this report, for me it is proved that this car might have been in a major accident before i purchased it and the issue has been fixed without reporting it. Even the mechanic who showed me the problem with the car was shocked. After i got the report, i took it to brown's hyundai manassas and talked with service manager, he totally ignored me. Other sales associates told me they are unknown with this issue and they cannot do anything further to help me. I was very disappointed with the disloyal behavior from a hyundai employee. As mechanic said, i could have got into a major accident. My concern is my family. I have a two-year-old niece who travels with me often in the car. I am also concerned they might have been doing this behavior to other consumer as well and putting life in danger. My car is still in the fairfax hyundai dealership. |
| Vehicle Mileage at Failure | 3823 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | FAIRFAX, VA |
| VIN pattern | KMHGC4DD7DUXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
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| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |