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2013 Hyundai GENESIS Seats Problems, Complaints and Defects

Issue ID	1082483
Internal NHTSA #	10607224
Manufacurer	Hyundai Motor America
Brand	HYUNDAI
Model	GENESIS
Model Year	2013
File date	21/08/13
Component	SEATS
Product type code	VEHICLE
Description of the problem	Bought my 2013 genesis 3. 8 with technology & premium options on march 1, 2013. I have had two problems from around the 2nd month after my purchase. They are: 1) the driver seat and the back not getting much airflow even at the switch setting at max position; 2) the seat leather cover is not snug tight - kind of loose and wavy in the middle area. Have been to the dealer seven times starting august 2013. The dealer has replaced the fan and filter, found blower motor weakened, seized. Removed and replaced blower, swapped seat with another car in stock/loaner, found driver seat bottom deformed; removed and replaced driver seat bottom, and have, without hyundai's approval, inserted a "hose" tube under the seat to improve airflow. I have also had two different field service reps spend a day, month apart, with the car - testing and measuring voltage and current to the motor. The first field service rep agreed that there is a problem and requested "documentation" from hyundai-korea, but never received any. That rep was transferred out, and the new field rep did not find any problem. After this, the dealership service director tried to help me by installing a small "hose" tube just over the air-intake opening, but that still did not improve anything. Right now, at max setting of the switch, i still feel no air coming from any of the vented holes - on the seat and on the back! I have filed the defect notification form with the hyundai at their consumer connect center address in california, and sent a copy to the florida attorney general's office for the lemon law administration. I did do a google search some time back and found lots of people in this forum have complaints about this driver seat cooling problem and some had very creative solutions. It has been very frustrating for almost 10 months, 7 trips and hyundai not doing a better job in its warranty coverage.
Vehicle Mileage at Failure	2172
Number of Occurences	1
Source of the issue	NHTSA WEB SITE
City and State	NAPLES, FL
VIN pattern	KMHGC4DD1DUXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons	0
No. of fatalities	0
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders	6
Drive train type
Transmission type
Vehicle speed	40
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

WDCDA2EB9HA907138 5TFDZ5BN4GX013235 WAUZZZ4G7JN017324 5ZT2CANBXNU040634 ZCFC359300D466462 3D6TG324060003WC6 PM72TGA2WHW004160 1NPCXPTX5PD857450 1C6RR7MT0FS768416 MMKSS22P008003839 1HD1GDV4X3K339486 JYACG30W99A005604

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2013 Hyundai GENESIS Seats Problems, Complaints and Defects, Recalls and Failures

2013 Hyundai GENESIS Seats Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?