| Issue ID | 1033705 |
| Internal NHTSA # | 10560138 |
| Manufacurer | Hyundai Motor Company |
| Brand | HYUNDAI |
| Model | GENESIS |
| Model Year | 2013 |
| File date | 18/04/13 |
| Component | LATCHES/LOCKS/LINKAGES |
| Product type code | VEHICLE |
| Description of the problem | I went to go to work and the drivers door opened, and would not latch. This has happened 4 times in the last 9 months. I will be driving down the highway at 60 mph, and the drivers door opens by itself, and it will not latch. So at this point i am trying to drive the car while holding the door. This is extremely dangerous for me, as well as other drivers. We had the car towed to the hyundai dealer two weeks ago, and they replaced the door actuator again. This did not fix the vehicle the last time they did it. I will not drive this vehicle again, due to the fact that it puts me in grave danger. The general manager from napletons hyundai in west palm beach, florida has yet to return any of my calls. We have purchased four vehicles from this dealership. Hyundai feels it is fine for me to drive this unsafe vehicle. In may 2013 the service manager took the vehicle home for 5 days to see if he could get the door to malfunction, and he experienced it. They replaced the door actuator, but his did not fix the problem. We have a four year lease on this vehicle and we are at a loss as what to do. The vehicle is not safe for me, or anyone else to drive. |
| Vehicle Mileage at Failure | 1125 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | WEST PALM BEACH, FL |
| VIN pattern | KMHHU6KJXDUXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 30 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |