| Issue ID | 1223389 |
| Internal NHTSA # | 10776659 |
| Manufacurer | Hyundai Motor America |
| Brand | HYUNDAI |
| Model | GENESIS |
| Model Year | 2012 |
| File date | 07/09/15 |
| Component | FUEL/PROPULSION SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | When driving our car, it just dies with no for warning what so ever. This has happened 7 or 8 times over the past two years, so it is not something that happens all the time but when it does it can be extremely dangerous. This has happened driving down interstate all the way to slowing down for stopped traffic. We started working with fort mill hyundai over two years ago and have been told things like our oil change was past due to my wife doesn't drive the car hard enough, both laughable responses to a very serious issue. We were getting nowhere with the dealer so i contacted hyundai corporate and again got a laughable response from their internet team. When i pushed the issue and brought up someone was going to get hurt or killed and they would hear from an attorney they had their regional manager out of atlanta call me (i believe his name is [xxx], he talked me into taking the car to keith hawthorne hyundai as the fort mill location did not follow their internal procedures. In working with the keith hawthorne team they felt they could help me out. After having my car for 10 days they called me and told me to pick up the car as hyundai will not authorize them to do anything on the car. I completely realize the technology and complexity of todays automobiles and was trying to remain patient and work with them even though i felt it put my family at risk. Unfortunately hyundai has made the decision to not work with me leaving me no option but to reach out to you. A side note, if you do a quick google search you will see we are not the only genesis owner having these problems, so hyundai has a bigger problem than just my car. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Vehicle Mileage at Failure | 47000 |
| Number of Occurences | 8 |
| Source of the issue | NHTSA WEB SITE |
| City and State | FORT MILL, SC |
| VIN pattern | KMHGC4DD4CUXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 35 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |