| Issue ID | 994270 |
| Internal NHTSA # | 10524238 |
| Manufacurer | Hyundai Motor Company |
| Brand | HYUNDAI |
| Model | GENESIS |
| Model Year | 2012 |
| File date | 09/06/13 |
| Component | ENGINE |
| Product type code | VEHICLE |
| Description of the problem | In 2011 i leased a 2012 hyundai genesis. On january 25. 2013 when my car suddenly stopped. I called aaa, they came out and did a diagnostic check on my battery and told me it was fine, that something in the computer, most likely the alternator was draining the battery. On june 9th 2013 while driving my vehicle in traffic at approximately 50 mph my vehicle completely shut down. I came to a stop and it started up again. I proceeded to drive approximately 3 more miles at 45 mph, my vehicle again completely shut down, no steering no brakes. After coming to a complete stop i proceeded to the nearest service station and again contacted aaa. They came out, did a check on my battery and told me the same thing, something in the system is draining the battery. On july 8th 2013 it happened again. Aaa came out jump started my car and advised me to take it to the dealership. I drove my car to planet hyundai on . W. Sahara ave. In las vegas, nevada and told them of my problem, i left the vehicle with them. The next day they told me that they replaced the battery. I made them aware of the stalling in traffic issue weeks before, i spoke with a certified tech who told me it was absolutely not a battery issue and that person called hyundai service department and told them the same thing. I contacted hyundai customer service and spoke with jacqueline who after conferring with planet hyundai told me they were unable to duplicate the problem and they could do nothing. To work with the dealership. The head of the service dept. Told me that the genesis has a sophisticated computer and these things could happen, they tested the car and could find nothing and would provide no further explanation.. I told hyundai customer service that this is a safety issue,. Hyundai provided me with a case file # 5871296, i requested they send it to me. |
| Vehicle Mileage at Failure | 15000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | LAS VEGAS, NV |
| VIN pattern | KMHGC4DD9CUXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 50 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |