| Issue ID | 982003 |
| Internal NHTSA # | 10512896 |
| Manufacurer | Hyundai Motor Company |
| Brand | HYUNDAI |
| Model | GENESIS |
| Model Year | 2009 |
| File date | 19/05/13 |
| Component | SERVICE BRAKES |
| Product type code | VEHICLE |
| Description of the problem | Well i had another incident with my 2009 hyundai genesis? Braking system, again. I had to pick up one of our daughters from work saturday night. As i was driving, i stepped on the brake pedal to slow down to enter the parking lot, and the brake pedal hit the floor and the vehicle would not stop. Since it was midnight, there was not a lot of traffic, which allowed me the time to step on the brake pedal repeatedly until the brake pedal engaged. I called my dealership sunday morning and they had it towed in, again. Now i have to wait and see what they find. Last time they couldn't duplicate the problem and returned the vehicle to us the same way it went in. In addition, they said hyundai usa's policy is to not replace anything unless they can duplicate the problem. We also have the extended warranty and that was of no use. Hyundai usa contacted me because of a comment i left on their facebook account. Hyundai usa said they did an inquiry with my dealership after the first incident and insured me the car was safe to drive. Hyundai usa said they would be putting in for their own ? Investigation? And that it would take 6-8 weeks. In the meantime, i have to drive a vehicle which is clearly not safe. I cannot understand why it is hyundai usa has to do their own investigation. Is the dealership not competent? Do they know something the dealership does not? How can it possibly take 6-8 to weeks? Are there that many mechanical issues and complaints being investigated all at once? Shouldn't a braking, or stopping, issue be addressed at the top of the complaint list? I don't feel like someone needs to be injured or killed in order to get someone to repair the car. Something needs to be done. After reading multiple comments on-line about the 2009 genesis? Braking problems, i would have purchased another model or year. Very dissatisfied with hyundai, [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Vehicle Mileage at Failure | 61500 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | COCONUT CREEK, FL |
| VIN pattern | KMHGC46E39UXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 30 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |