| Issue ID | 979282 |
| Internal NHTSA # | 10511037 |
| Manufacurer | Hyundai Motor Company |
| Brand | HYUNDAI |
| Model | GENESIS |
| Model Year | 2009 |
| File date | 03/05/13 |
| Component | SERVICE BRAKES |
| Product type code | VEHICLE |
| Description of the problem | Last week i was driving my car thank god just around town and not on the highway like i am usually or with my children in the car, on a very sunny day with no wet roads in south florida as i approached a red light with cars stopped at the light in both lanes, i pressed down on the brakes and to my surprise the brake pedal hit the floor. I was going about 30 mph i was in panic mode as i started pumping the brakes and nothing. I started slowing down only because i was so far behind the other cars when i had taken my foot off the gas pedal. Well i stopped unfortunately only because the car in front of me stopped me. There was not much damage to my car and the car was drivable. I had it towed because i was afraid to drive it to the dealership, where they could check it out and fix the problem. That was 4:30 pm on friday the service agent said they would not be able to check it till the am. On saturday at 8:55 am the dealerships got back to me and guess what they couldn't duplicate the problem, so the service agent told me he had drained the brakes and bled the lines and changed the brake fluid to dot 4 and the car was ready to pick up. I told him he was going to have to speak to my husband because i felt he was being very condescending and short with me. My husband spoke with him and he agreed he wouldn't want his wife driving the car either, so his recommendation was to leave the car and have the manager drive the car for the remainder of the weekend to see if he could duplicate the problem. Well on monday afternoon we got a call and were told to come pick the car up as they could not duplicate the problem and couldn't replace any part without duplicating the malfunction. We now have the car back in our possession. We truly are dissatisfied with how coconut creek hyundai has handled our situation and worse yet have a car we feel is unsafe to be driving. |
| Vehicle Mileage at Failure | 61000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | COCONUT CREEK, FL |
| VIN pattern | KMHGC46E39UXXXXXX |
| Was vehicle invloved in a crash? | Y |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 30 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |