| Issue ID | 1030648 |
| Internal NHTSA # | 10557912 |
| Manufacurer | Hyundai Motor Company |
| Brand | HYUNDAI |
| Model | GENESIS |
| Model Year | 2009 |
| File date | 17/12/13 |
| Component | SERVICE BRAKES |
| Product type code | VEHICLE |
| Description of the problem | On 11/5/13, i received email noticed from nhtsa's odi of campaign id number 13v489. Upon clicking the link i was provided further information including the following: "hyundai will inspect the hecu module for proper operation, and will replace the modules as necessary." after receiving a notice from hyundai for a different recall (13v113), i contacted hyundai, and made an appointment to have recall service for both campaigns done at carousel hyundai, west chester, pa on 12/17/2013. Carousel insisted the brake fluid service was based did not include component inspection based on service bulletin 13-01-006-02, and failed to perform an inspection, but noted on my invoice "completed campaign tl6 as required." on 12/30/13, i contacted hyundai by telephone, asked why the dealership did not have the proper information to perform the inspection and was told that the recall information was not available to the dealership until after my vehicle was taken in for service on 12/17/13. I was then informed that if i wanted the brake system components inspected for corrosion damage, i would need to take the vehicle in for an additional recall service. Since nhtsa provided me with the proper recall information for this campaign on 11/5/13, it is not clear why hyundai failed to provided this information to their authorized service network until after 12/17/13, more than 30 days later, resulting in improper servicing to complete the nhtsa campaign. Many consumers are unlikely to challenge the lack of inspection and may therefore continue driving vehicles that are improperly serviced, and present a potential life safety and collision damage risk. Meanwhile, i will be required to wait longer and spend additional time to have the proper servicing performed. Carousel did take the time to inform me about other, unrelated, servicing they recommended, and offered to perform for a fee. |
| Vehicle Mileage at Failure | 16300 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | WILMINGTON, DE |
| VIN pattern | KMHGC46E49UXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |