| Issue ID | 1031298 |
| Internal NHTSA # | 10558354 |
| Manufacurer | Hyundai Motor Company |
| Brand | HYUNDAI |
| Model | GENESIS |
| Model Year | 2009 |
| File date | 21/10/13 |
| Component | SERVICE BRAKES, HYDRAULIC |
| Product type code | VEHICLE |
| Description of the problem | I filed my original complaint on 10/21/13 concerning a soft pedal condition. After many visits to my dealer, hyundai agreed to replace the hecu and flush / bleed the system again to correct my issue. The work was performed at the end of november and i picked up the car in early december. After driving the vehicle for a few days the was no improvement / correction of the problem. I contacted my dealer and was told that there was no problem with the brake system and " that the soft pedal condition i was experiencing is a normal characteristic of the genesis" i did not agree with the answer and was given the customer care # at hyundai. I contacted hyundai on 12/17/13 and explained my position ( pressure is being lost due to fluid moving somewhere in the hydraulic system ) stating that is not normal. I requested that someone in the design engineering or brake systems engineering department contact me and state that " this is a normal characteristic of the genesis" tell me that this is normal and safe. I was given a case # but have not had a response to date. If in fact the soft pedal condition is a normal condition of the genesis , then why doesn't hyundai just state that..... Or is there more to the plot? What is the status of the nhtsa investigation of this issue? |
| Vehicle Mileage at Failure | 70000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | SOUTHPORT, NC |
| VIN pattern | KMHGC46F59UXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 35 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |