| Issue ID | 1168553 |
| Internal NHTSA # | 10700759 |
| Manufacurer | Hyundai Motor America |
| Brand | HYUNDAI |
| Model | EQUUS |
| Model Year | 2013 |
| File date | 01/11/14 |
| Component | ELECTRONIC STABILITY CONTROL |
| Product type code | VEHICLE |
| Description of the problem | I would like this email forwarded to the ceo of hyundai usa or who ever can help a customer who has purchased an equus. I refuse to speak with customer service as they are totally useless and don't understand my concerns. My car has been at the keiffer hyundai shop for now going on 5 months. To this day you have spent over $30,000. 00 on parts and labor on my car and yet to figure out what is going on. My questions is - are you using my car as a test bed if so then why am i paying $575. 00 per month loan on my car when you should be doing that. The service dept. Manager is also very frustrated in how you are handling this. If i got an equus to drive while you are fixing mine then i would not be complaining - but i have had everything except that - elantra and santa fe. I have asked your customer service people to help buy back my car and they refuse. I have asked to exchanged my car and they also refused. What is next??? When will i get my car back??? How long is too long when it comes to customer not having their car. If i had a chance i report this all over. I bought this car from a hyundai dealership in lima, oh therefore it was checked out ... Why did a hyundai dealership sell me a lemon??? |
| Vehicle Mileage at Failure | 12000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | WEDDINGTON , NC |
| VIN pattern | KMHGH4JH2DUXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | RWD |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |