| Issue ID | 1653313 |
| Internal NHTSA # | 11318847 |
| Manufacurer | Hyundai Motor America |
| Brand | HYUNDAI |
| Model | EQUUS |
| Model Year | 2012 |
| File date | 10/03/20 |
| Component | SUSPENSION |
| Product type code | VEHICLE |
| Description of the problem | From the desk of lmi's executive director: [xxx] i purchased 2012 equus on march 7, 2012 with 108,216 miles. The cars suspension started going bad as of last week. I brought the car back on march 20, 2020 to have a mirror replaced and to discuss the suspension problem. It? S been over a week and today them after a 45 minute drive i was told they had the wrong mirror... Even though i spoke with the service person ([xxx]) and he assured me everything was in order and he even scheduled an appointment for them to replace the mirror. While i was there i showed [xxx] the suspension and i was referred to the sales manager. Talk to the sales manager and he showed no concern... The sales manager gave me a look like, so what do you want me to do about it. I stated my concern and that i've only driven this vehicle 590 miles (to work and home) since i purchased it and the suspension should not be acting up already. I could see if i had the vehicle for some months but i had it roughly for about two weeks. Again, he showed no concern and restated the "as is" policy. I understand the "as is" part and i admit i did sign the document but the vehicle seemed fine at the time of purchase. My concern is the dealerships attitude after the sale. No one should treat customers that way. I understand why they have good reviews... It is because most of them come from people who purchased new cars or cars under warranty (my fault for not doing so) however a business should be able to work with or attempt to try help out a customer (it's called maintaining repeat business and developing customer loyalty). Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Vehicle Mileage at Failure | 108516 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | HOUSTON, TX |
| VIN pattern | KMHGH4JHXCUXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
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| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
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