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2008 Hyundai ENTOURAGE Vehicle Speed Control Problems, Complaints and Defects

Issue ID	1216162
Internal NHTSA #	10761162
Manufacurer	Hyundai Motor America
Brand	HYUNDAI
Model	ENTOURAGE
Model Year	2008
File date	26/07/15
Component	VEHICLE SPEED CONTROL
Product type code	VEHICLE
Description of the problem	Driving on the skyway heading into downtown chicago on a sunday morning. Speed was approx. 70mph. I got into the left lane to pass, and as soon as i did, i noticed that the left lane was ending about 1/4 mile ahead. I gave the accelerator a little extra, and the vehicle took off. The speed climbed to 75,80 then 85mph. The accelerator was not stuck, it was not a floor mat issue, it was a mechanical failure. I was standing on the breaks, with both feet, and the breaks were not functional at all. Fortunately traffic was light, and on the highway, there was room to accelerate to this speed without crashing the vehicle. Fearing what could be ahead, i eventually put the vehicle into neutral,which red-lined the rpm's, but did not slow the vehicle. I put it back into drive, hoping to restart or reset the accelerator/brake system, but it did nothing, so i turned off the engine, put it into neutral and eventually coasted to a stop on the off ramp. The brakes were still not working, and i lost power steering, but coasted to a stop. I had my wife and 3 children in the vehicle with me, and we are lucky to have survived the incident. Hyndai corporation has been completely unprofessional in this matter. By putting the vehicle in neutral to control the speed, the engine seized (estimate 6k repair) hyundai would not pay for these repairs. Their consumer affairs division in hyundai, didn't return my call within 3 days as they had indicated. I had to call them back and file a safety report, and eventually when they did respond, after multiple calls, i sent them an estimate, and they told me they would pay for the diagnostics, but no repairs. The engine has to run on its own power for them to "accurately assess" what happened. Hyundai is not interested in finding a fix to this failure. As far as hyundai is concerned, the incident never happened.
Vehicle Mileage at Failure	138000
Number of Occurences
Source of the issue	NHTSA WEB SITE
City and State	GREENWOOD, IN
VIN pattern	XXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons	0
No. of fatalities	0
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
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Vehicle speed
DoT tire identifier
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Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

SALAG25468A478350 WP0ZZZY1ZNSA62380 TMAJ3812GLJ136899 WBAKU220400H15546 KNAG64J78T5463931 TMAJ2813BMJ180284 JN1BZ4CH1VM550852 TRUZZZ8N321024717 MNBJXXARJJDP67278 5UXWX5C57CL727843 WVGDZ65N4DW613610 1FT8W3BNXREE61833

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2008 Hyundai ENTOURAGE Vehicle Speed Control Problems, Complaints and Defects, Recalls and Failures

2008 Hyundai ENTOURAGE Vehicle Speed Control Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?