| Issue ID | 1106512 |
| Internal NHTSA # | 10630501 |
| Manufacurer | Hyundai Motor America |
| Brand | HYUNDAI |
| Model | ENTOURAGE |
| Model Year | 2008 |
| File date | 24/07/14 |
| Component | SUSPENSION |
| Product type code | VEHICLE |
| Description of the problem | This complaint is in regards to the nhtsa campaign number 13v556000-component suspension and/or front lower control arm corrosion. My vehicle was purchased march 2008 and is registered in virginia (not included in the recall), however 90% of the miles on this vehicle are from traveling in west virginia (which is included in the recall). I called the hyundai customer service line to ask if my van was included in the recall. They told me it is not included in the recall. They would not tell me why it was not included. My mechanic has checked the van and has quoted in writing the following. "suspension front and rear has heavy corrosion (appears to still meet va state inspection criteria)". He told me the rear toe cannot be adjusted due to the heavy corrosion. It is now making a horrible metal to metal grinding noise in the front end. I am very concerned and afraid for my safety in this vehicle. I travel alone in areas that are mountainous and i do not have cell phone service in these areas. This van is my only vehicle so i have no choice but to drive it. Any vehicle that has heavy corrosion that creates a safety issue regardless of where it travels should be included in the recall. I am requesting that the vehicles in this recall be expanded to include all states. Please help. |
| Vehicle Mileage at Failure | 95229 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | MCGAHEYSVILLE, VA |
| VIN pattern | KNDMC233286XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | FWD |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |