| Issue ID | 1503284 |
| Internal NHTSA # | 11139091 |
| Manufacurer | Hyundai Motor America |
| Brand | HYUNDAI |
| Model | ENTOURAGE |
| Model Year | 2007 |
| File date | 19/09/18 |
| Component | UNKNOWN OR OTHER |
| Product type code | VEHICLE |
| Description of the problem | When i took my car in to comeback hyundai to repair recalls 03/28/2018 the car was purchased 10/28/2008 first owner and i purchased the car 02/15/2018 i was told to take the car in for recalls 03/20/2018 however the dealer gave me a complete on recall only to find out they never did the work they invoiced. I called hyundai head quarters but was told only the first buyer is covered. Ashley 09/19/2019 09:59am 714-965-3828 i was told it was 10 years from date of first purchase not the first buyer. On saturday september 15,2018 i went back to the dealer ship because the latch that was told that was fixed was in fact not they then admitted there error then was telling me they could not fix my car right then. I lost trust in there dealership and call there corporate number 1-800-633-5151. How can i trust a mechanics who claims they fixed something when in fact they did not. |
| Vehicle Mileage at Failure | 112500 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | PHOENIX, AZ |
| VIN pattern | KNDMC233176XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |