| Issue ID | 1209721 |
| Internal NHTSA # | 10748370 |
| Manufacurer | Hyundai Motor America |
| Brand | HYUNDAI |
| Model | ENTOURAGE |
| Model Year | 2007 |
| File date | 03/08/15 |
| Component | STRUCTURE:BODY |
| Product type code | VEHICLE |
| Description of the problem | Rear door latches are defective. They were due to be replaced under a recall. After the dealer could not get the parts for a year they finally replaced them with the same part on one side and only inspected the other side. The recall was to replace both with a new style latch. Latch still fails and hyuandai claims the recall is complete. The dealer has told hyundai that they only inspected the latch which is not the scope of the work to be performed. I have tried to resolve this with hyundai and they just circle me back to the dealer. |
| Vehicle Mileage at Failure | 107000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | NORTH ATTLEBORO, MA |
| VIN pattern | XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 35 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |