| Issue ID | 1384587 |
| Internal NHTSA # | 10995102 |
| Manufacurer | Hyundai Motor America |
| Brand | HYUNDAI |
| Model | ENTOURAGE |
| Model Year | 2007 |
| File date | 02/02/17 |
| Component | LATCHES/LOCKS/LINKAGES:HOOD:LATCH |
| Product type code | VEHICLE |
| Description of the problem | Tl* the contact owns a 2007 hyundai entourage. While driving 45 mph, the hood opened independently and shattered the vehicle's windshield. There were no injuries and a police report was not filed. The vehicle was towed to a body shop and repaired. While driving 45 mph, the hood opened independently again and shattered the windshield. There were no injuries and a police report was filed. The vehicle was towed to a body shop, but was not repaired. The vehicle was then towed to terry reid hyundai (816 joe frank harris pkwy se, cartersville, ga 30120) where the dealer stated that the incident was due to driver negligence. The vehicle was not repaired. The manufacturer was made aware of the failures and sent an investigator, who also stated that the incidents were due to driver negligence. The vin was included in nhtsa campaign number: 16v843000 (latches/locks/linkages). The contact had not taken the vehicle to be repaired after receiving the recall notification. The approximate failure mileage was 160,000. |
| Vehicle Mileage at Failure | 160000 |
| Number of Occurences | |
| Source of the issue | HOTLINE VOQ |
| City and State | CARTERSVILLE, GA |
| VIN pattern | KNDMC233176XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | Y |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 45 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |