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2007 Hyundai ENTOURAGE Engine And Engine Cooling Problems, Complaints and Defects

Issue ID	753421
Internal NHTSA #	10297346
Manufacurer	HYUNDAI MOTOR COMPANY
Brand	HYUNDAI
Model	ENTOURAGE
Model Year	2007
File date	24/09/09
Component	ENGINE AND ENGINE COOLING
Product type code	VEHICLE
Description of the problem	There has been a consistent whine coming from my somewhere within the engine for the last 3 months. Upon researching the cause of the whine we were able to narrow it down to the power steering oil pump. When we went looking for possible known issues, we came across a techinical service bulletin - dated august 2008 - addressing a whine noise in the power steering oil pump. I called the service department where i purchased the vehicle to ask about having the power steering pump checked, based on the tsb - i was informed by the service manager that "he" was the specialist and he would determine what the problem was - but first he would have to do a complete check on the engine (to the tune of about $450) to determine the problem. He then asked the mileage on the vehicle and when i told him, he informed me that since it was over 60k - it was outside of the warranty and i would therefore have to pay all out of pocket. Regardless of the fact that the tsb was dated august 2008 and that the tsb info was never sent to the customers - (was told tsb information was strictly for service technicians and the consumer did not need to know anything about it) since the problem began, my power steering has seize up three times - locking my steering wheel in place. So far, i have been fortunate that at the time i was just pulling into a parking space. But if this should happen while on a sharp curve - the car could very easily not come out of the turn and cause a severe crash. My main complaint - if there is a tsb and regardless of the mileage on the car - the service department should be responsible for correcting the problem. It should not fall to the consumers to be hit with a hefty repair bill because the vehicle is faulty.
Vehicle Mileage at Failure	56000
Number of Occurences	1
Source of the issue	NHTSA WEB SITE
City and State	COLUMBIA, SC
VIN pattern	KNDMC233776XXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed	0
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

3B7HF13Z7TG162130 ZDMFA03AANB008051 5TFHZ5BN5HX021900 1FTFX1EF5FKE11111 VF1RFC00655456472 KNDMB133876135841 WAUZZZ44ZLN089891 SCFAA1124SK100067 WMW62DL0103P09099 TMAEH812AAJ019403 WDB1240361C190078 VF3LBYHZPJS398268

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2007 Hyundai ENTOURAGE Engine And Engine Cooling Problems, Complaints and Defects, Recalls and Failures

2007 Hyundai ENTOURAGE Engine And Engine Cooling Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?