| Issue ID | 1050338 |
| Internal NHTSA # | 10574575 |
| Manufacurer | Hyundai Motor Company |
| Brand | HYUNDAI |
| Model | ENTOURAGE |
| Model Year | 2007 |
| File date | 19/08/13 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | Beginning in august of 2013 our entourage started experiencing episodes of randomly not starting, with episodes occurring about every two weeks, sometimes more often, sometimes less. For awhile we suspected it was an issue with the battery, but after replacing the battery twice now, we know it is not an issue with the battery. We do know now that it is a condition known as an intermittent, no crank/no start. We do not know for sure why; however, we suspect, per a technical service bulletin put out in august of 2007that we found (#07-90-009), that it is due to a faulty ipm module. Hyundai refuses to acknowledge that bulletin or to cover the repairs since it is not under warranty, and a diagnostic is proving futile (per our experience of having a diagnostic performed that turned up nothing) since the problem resolves itself after sitting for some time, therefore, by the time the mechanic is able to see it is no longer exhibiting the problem, so we are left not only not knowing when our vehicle will start on a recurring basis but unsure as to what to do about this problem. |
| Vehicle Mileage at Failure | |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | SACRAMENTO, CA |
| VIN pattern | KNDMC233776XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |