| Issue ID | 1162362 |
| Internal NHTSA # | 10691322 |
| Manufacurer | Hyundai Motor America |
| Brand | HYUNDAI |
| Model | ELANTRA TOURING |
| Model Year | 2010 |
| File date | 27/02/15 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | My daughter was returning home from work. The eps (electronic power steering) light and the esc light came on. Indicating there was an issue with the steering. She pulled the car off the road in a panic and called me. I told her to get the car to an auto zone or advanced auto and have them check the fluid and that in the interim the steering may get very hard and to be careful. She got it to advance auto and was informed there is no fluid because it is electronic and she needed to get it to the dealer. I took the vehicle to the dealer (gettel hyundai in sarasota) and was told the coupler was out but that the car was still safe to drive and the lights would just stay on or i could pay $1500 to have a new steering column installed. The steering wheel was making a clunking noise as i was driving it there and i was hold the steering wheel so tight my forearms were sore by the time i got it there. I am still under the 5 year warranty (but not the mileage). I immediately check for recalls on nhtsa and discover there is a recall for this very thing. By this time the dealer was closed. Contacted them first thing in the morning (today) and was told there was no recall and that the car was safe to drive with the defective steering! This is not some sort of cosmetic problem!! How can a car be safe to drive with defective steering? Why are they not honoring the recall? We live in the country and we traverse windy roads... If the steering does actually go out it could potentially cause an accident and possibly a fatality! In the mean time my car sits at the dealership and we have no transportation to get back and forth to work or for any emergency that should occur!!! |
| Vehicle Mileage at Failure | 70000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | ENGLEWOOD, FL |
| VIN pattern | KMHDB8AE4AUXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 4 |
| Drive train type | FWD |
| Transmission type | |
| Vehicle speed | 40 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |