| Issue ID | 1282675 |
| Internal NHTSA # | 10864433 |
| Manufacurer | Honda (American Honda Motor Co.) |
| Brand | HONDA |
| Model | HR-V |
| Model Year | 2016 |
| File date | 05/06/15 |
| Component | UNKNOWN OR OTHER |
| Product type code | VEHICLE |
| Description of the problem | I purchased my hr-v (ex-l with navigation) in may 2015 and have had this problem since the first week of driving. I was told by honda service that my hr-v needs a software update, but that there is not one available yet (it has now been 1 year). When i am driving, at any given moment, the entire display screen goes black / shuts down and reboots to the honda screen. I have no navigation, radio, bluetooth phone connection or any display whatsoever. When the screen comes back on, it has remembered my destination most times and asks if i'd like to continue to the destination, but this is very unsettling to say the least, especially when i am in an unfamiliar area. Also, the radio freezes up and wont play any sound - using xm radio, ipod, am or fm, nothing comes out of the speakers until i "jar" it by putting a cd into the slot, then i get to hear the cd. This process of the radio freeze ends up locking up my ipod and leaves it unable to reconnect until the battery completely dies and i recharge it and start over the next day. My main safety concern is when the entire screen shuts down / reboots while i am driving and there not being any available fix for this as far as my honda dealer is telling me. |
| Vehicle Mileage at Failure | 80 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | CANYON COUNTRY, CA |
| VIN pattern | 3CZRU5H75GMXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 65 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |