| Issue ID | 1644353 |
| Internal NHTSA # | 11309170 |
| Manufacurer | Honda (American Honda Motor Co.) |
| Brand | HONDA |
| Model | HR-V |
| Model Year | 2016 |
| File date | 12/02/20 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | On 2/12/20, was accelerating to get onto highway when my car jerked and started losing speed. All kinds of lights started flashing on the dash. I was not in a safe place to pull over so i drove it until i could pull over safely. I could only go 40 mph and the car was jerking. It was pouring down rain when this happened and it was extremely dangerous and scary. Once i pulled over, turned the car off and back on. Dash lights were still all flashing. I ended up getting back on the highway and driving to a shopping area close by. Had to have aaa tow car to my house (45 minutes) and then the following morning, 11/13, have the dealership tow from my house to the them (another 45 minutes) . Dealership told me my transmission was full of metal shavings, which was due to the transmission coming apart from the inside. I bought this car new in march 2016 and only have 101k miles on it, it is no longer covered under the service contract (75k). Was told it would cost $6,340 to fix. Called honda customer service (800-999-5901) on 2/13 at 3:56 pm to complain and told them they needed to fix my transmission as this was manufacturing defect. Had the worst customer person ever! (misha) she stated she didn't know what i was asking honda to do for me and then implied it was my fault noting she "took" into consideration maintenance done on car, if transmission fluid had been changed, mileage and no recalls on the car. All of this was based without even calling the service manager at the dealership. Informed her i had all the maintenance required, including 2 transmission fluid changes at honda's recommended mileage. After arguing with her for almost 35 minutes i told her to give me a case number. A supervisor is "suppose" to reach out to me within 24 hours. Hopefully honda will do the right thing. My family has owned 14 honda's and never had any issues with them. |
| Vehicle Mileage at Failure | 101 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | BETHEL, OH |
| VIN pattern | 3CZRU6H55GMXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 55 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |