| Issue ID | 1717922 |
| Internal NHTSA # | 11388404 |
| Manufacurer | Honda (American Honda Motor Co.) |
| Brand | HONDA |
| Model | CR-V |
| Model Year | 2019 |
| File date | 04/10/19 |
| Component | ENGINE |
| Product type code | VEHICLE |
| Description of the problem | I have purchased honda crv 2019 0n 02/18/2019. Initially the car performance was awesome. My first visit at first texas honda on 10/04/2019, to fix tyre puncher. When primary technician reminded me about security recalls then i asked to fix all the 3 recalls (1. 2019 cr-v fi-ecu self shutdown software product update, 2. 2019 cr-v steering wheel controls & srs sub-wire satefy recall, 3. 2019 cr-v incorrect owner's guide non-compliance recall) second visit at the same dealer on 10/17/2019 to explain all the issues i was facing after security recalls. The reported issues are high engine noise, sluggish acceleration, steering wheel tight and brake pedal feels very low while applying brake. Honda dealers did not accept the main issue while is high engine noise and sluggish acceleration. They simply deny saying no alerts showing on the dashboard. Raised support cases (given below) with american honda and i feel i did not get right support because american honda says we value our customers but they say our authorized dealer should check and confirm on the car issue. But dealers not agree to the issues, simply denying the issues. American honda support case numbers: 1) 09952327 during oct 2019. 2) 10214175 during feb 2020. 3) 202888213 during december 2020 but the issues were not resolved. As a third party review, i approached firestone, austin for inspection they did a test ride and confirmed with a report on the issues sluggish acceleration and steering hardness. But american honda denied firestone inspection report as they believe only authorized dealer, who are not acknowledging the issues. If any person who drive new honda cr-v and try my car they agree in first attempt that engine noise is high and the car speed pick-up is very poor. I need help from nhtsa asap bcoz my new cr-v which is still in warranty but no-body accepts the car engine issue to fix it. |
| Vehicle Mileage at Failure | 4669 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | AUSTIN, TX |
| VIN pattern | 7FARW1H80KEXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 50 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |