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2018 Honda CR-V Visibility Wiper Problems, Complaints and Defects

Issue ID	1597751
Internal NHTSA #	11253091
Manufacurer	Honda (American Honda Motor Co.)
Brand	HONDA
Model	CR-V
Model Year	2018
File date	22/03/19
Component	VISIBILITY/WIPER
Product type code	VEHICLE
Description of the problem	My windshield developed a crack in the front passenger side just above one of the air vents (in march 2019) overnight while parked in the parking lot to my apartment complex. No other cars were near it for the crack to occur, and there were no signs of impact. I took it into honda (honda of lisle) the next day to have them inspect it and the dealership deemed it "non-impact" caused based on their investigation. However, since it was windshield damage, they told me they had to submit it to their regional director who would make the final call and determine whether it would be covered by the honda as a special circumstance under the warrantee (the car was only two months old). After submitting it to him, customer relations informed me, several days later, that the regional director deemed the crack "impact caused" based on his visual inspection of the pictures that the honda dealership had sent him, contradicting their decision. I appealed and got a second opinion from safelite, who deemed the crack non-impact caused as well. American honda rejected my appeal. I also discovered a forum discussing similar cracks occurring on the same make and model. I relayed this information and honda still refused to cover the windshield under the warrantee. I wrote a letter to corporate, and honda again, refused. I asked customer relations under what conditions honda would cover windshield damage and was informed that the dealership alone would have to rule it a defect. I spoke with the dealership about this and they told me that they could not deem the crack a defect because it was glass related, and required upper management approval. After speaking with honda representatives at other dealerships, they informed me that when it came to glass and similar non-standard warranty claim, there was a hole in the warranty and review process that put other customers in similar position as me
Vehicle Mileage at Failure
Number of Occurences
Source of the issue	NHTSA WEB SITE
City and State	TINLEY PARK IL, IL
VIN pattern	5J6RW2H80JLXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

1GB3KYCG9HZ239685 AJMYSRCY1AEU72501 KNAJ3811FL7007677 1FTEW1EP1KFC25186 1G1YB2D73K5105579 5NMP5DGL6VH237798 WDD2120931A678214 W1K6G7GB7MA043388 WBSUJ01040LB00206 WDD2050402R224276 KNAKN8112H5159744 2T1BR32E06C691991

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2018 Honda CR-V Visibility Wiper Problems, Complaints and Defects, Recalls and Failures

2018 Honda CR-V Visibility Wiper Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?