| Issue ID | 1548500 |
| Internal NHTSA # | 11190298 |
| Manufacurer | Honda (American Honda Motor Co.) |
| Brand | HONDA |
| Model | CR-V |
| Model Year | 2018 |
| File date | 31/12/18 |
| Component | UNKNOWN OR OTHER |
| Product type code | VEHICLE |
| Description of the problem | I purchased a brand new honda crv ex on 12/31/18. Please see my letter (attachment.. I first noticed my trunk was not aligned, so i had to bring it back to be realigned. I quickly noticed bluetooth was not functioning properly. People kept telling me they couldn't hear me or i sounded like i was under water or half the words were missing. I took it to the dealer and they changed the microphone and for a day or so it seemed better. However, after that, now i can hardly hear other people and it sounds like a fax machine or breaks off the call so i can't hear anything. If it does function, people state they can barely hear me or understand me. I took it back to honda and they said their it department stated there was nothing they could do to fix the problem. As you read the letter, you will see that honda has turned this issue onto the buyers. If you google this problem , there are thousands of people having this problem. I sent a letter to corporate in california and walter(the regional manager of illinois) called me back again. He said he works in california? We went around and around about the same things he told me per our last call. Please look at the phones they have listed on their website. I have the latest samsung note. The only one they have listed is a note 2 which is from 2012. I cannot believe honda, with all the technology they have, cannot help all the people that own these new/used vehicles?? I am so astounded that so many people have this problem and have spent a lot of money on these cars. Walter told me to keep checking back on the website because things get updated monthly. I haven't seen any changes. I will be waiting a long time for them to catch up to samsung note newer phones if they are only on 2012 phones. This is very dangerous and there need to be a recall. |
| Vehicle Mileage at Failure | 45 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | PARK RIDGE, IL |
| VIN pattern | 7FARW2H51JEXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
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| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
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| Dealer's state code | |
| Dealer's ZIP code |