| Issue ID | 1720083 |
| Internal NHTSA # | 11389853 |
| Manufacurer | Honda (American Honda Motor Co.) |
| Brand | HONDA |
| Model | CR-V |
| Model Year | 2018 |
| File date | 24/01/21 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | On three occasions i have returned to my parked car which was locked and had all the windows and power sunroof closed when i left it, to find all four windows half way down and the power sunroof three inches open. On two of these occasions it had rained before or was beginning to rain upon my return to the car and significant damage to the vehicle could have occurred if the rain storm had been worse. The third time this happened, my car was parked in a public parking lot and this malfunction created a safety and security risk for my family and property. The honda cr-v manual indicates that there is a "feature" where if a person presses the unlock button on the key fob once and then presses it again and holds it for a minimum of 10 seconds, all the windows will be lowered half way and partially opens the sunroof. My key fob however was not in a place where the unlock button could be pushed twice in this pattern and these instances were not due to operator errors. Honda currently denies knowledge of any such issue in spite of the fact that my web search found numerous complaints by other cr-v and certain acura owners about exactly the same issue. The honda dealership says unless the service department can reproduce the problem they are advised by american honda the problem does not exist and they cannot file anything with honda america regarding the issue. Since this is a low occurrence rate intermittent problem, customers will fruitlessly pay honda to troubleshoot the problem with no resolution of it unless honda is forced to acknowledge and address it by the nhtsa. I respectfully request you do whatever is in your power to make honda resolve this issue as at a minimum, an unlocked vehicle allows for the possibility of a criminal gaining access and being present inside the car when the owner returns. |
| Vehicle Mileage at Failure | 38009 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | BOULDER CREEK, CA |
| VIN pattern | 7FARW2H88JEXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |