| Issue ID | 1669124 |
| Internal NHTSA # | 11330303 |
| Manufacurer | Honda (American Honda Motor Co.) |
| Brand | HONDA |
| Model | CR-V |
| Model Year | 2018 |
| File date | 23/06/20 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | Multiple times while the key fob was nowhere near the vehicle, the windows and sunroof would roll down by themselves. One time i had to crawl out the back of the car with honda service on the phone as proof because every time i opened the driver door the windows and sunroof would go down. The problem repeated itself at the dealership but the witness denied it. Eventually the bcm was replaced. Everything was fine for a few weeks. Today when i turned the car on, it appeared that the software reset itself. The odometer screen said it was 1 am when it was 8:52 am. It took several restarts for that screen to reset. However, the infotainment screen would not reset. It states "anti-theft system - this system has lost power. Push and hold the power button for more than two seconds to enable to system." then it kept going dark. I tried with the car power button and the radio power button. Neither resolved the issue. I restarted the car several times. The same thing happened. I finally got it to restart hours later by holding down the radio power button. I am limited to a specific date on this form, but the windows/sunroof problems began around april/may 2020 and the infotainment screen issue in june 2020. I bought this car new in may/june of 2019. |
| Vehicle Mileage at Failure | 16000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | LISLE, IL |
| VIN pattern | 7FARW2H80JEXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 4 |
| Drive train type | AWD |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |