| Issue ID | 1641638 |
| Internal NHTSA # | 11307127 |
| Manufacurer | Honda (American Honda Motor Co.) |
| Brand | HONDA |
| Model | CR-V |
| Model Year | 2017 |
| File date | 27/12/19 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | This is a continuation of complaint 11307119 in which i had to tow car to dealership for service. I received a call after christmas that my car was ready for pickup and there was nothing wrong with it but it was out of gas. I went to pick up the car and was charged $100 plus for the three gallons of gasoline. I got in the car, started it, it was running rough then as i started to leave all the warnings came up again, i pulled back around to the service bay and got the attention of the service rep and showed him the warnings on the dash. He got a technician and hooked up a diagnostic tool but said he saw no codes, so he got a computer and hooked it up and said all he saw was an evap code, but all the warnings were on display. I was told to leave car so they could check further. I left in the loaner. A couple days later i was called and told they would need to tear the engine down to try to find the problem and i would need to approve the work and agree to pay if it were deemed not covered by warranty. I agreed. I was later called and told it needed to have the injectors replaced and it would not be covered and the cost would be $1440. I told the rep the car was not safe to drive and they should continue with the repair.. Later that day i called and was told i could pick up the car, i went to get the car and was told it had not been repaired and a note was on service record that the customer had declined to have the car repaired. I was very confused and upset. I commented about my displeasure and concern for safety, i was told i received great service especially since i did not purchase care there. I was also charged $300 plus and the car was not repaired and unsafe. I asked to see service manager but was told he was not in. I paid the bill and left. Before i got home the car went into limp mode again and all the warnings came up also. |
| Vehicle Mileage at Failure | 80000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | NEBO, NC |
| VIN pattern | 2HKRW2H89HHXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |