| Issue ID | 1704831 |
| Internal NHTSA # | 11375074 |
| Manufacurer | Honda (American Honda Motor Co.) |
| Brand | HONDA |
| Model | CR-V |
| Model Year | 2015 |
| File date | 04/06/16 |
| Component | SEATS |
| Product type code | VEHICLE |
| Description of the problem | In every statement/complaint at the service center, i always stated that the front seats vibrate when the engine is on and in gear. After reviewing sb 15-046, the initial repair in 2016 was for driving mode 1. On the second repair in 2017, the technician performed driving mode 2 repair without notifying me via phone or in person about the repair in accordance with the sb 15-046. Sb 15-046 states, for driving mode 2 update notes: -you must make sure the service advisor has reviewed the customer information statement for driving mode 2 with the customer before the software update is performed. -verify that the service advisor has noted on the customer information statement that he or she has reviewed the customer information statement for driving mode 2 with the customer. -the noted customer information statement must be retained for future records and attached to the repair order before doing the software update, as this software may have a small impact on fuel economy. All of the notes on the sb 15-046 were skipped when honda of serramonte was repairing my car. In the diagnosis section on page 6 of sb 15-046. |
| Vehicle Mileage at Failure | |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | SAN FRANCISCO, CA |
| VIN pattern | 2HKRM3H58FHXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |