| Issue ID | 999990 |
| Internal NHTSA # | 10533097 |
| Manufacurer | Honda (American Honda Motor Co.) |
| Brand | HONDA |
| Model | CR-V |
| Model Year | 2012 |
| File date | 27/06/13 |
| Component | STRUCTURE:BODY |
| Product type code | VEHICLE |
| Description of the problem | This is about nhtsa recall 12v-338, and to report honda's failure to remedy a defect within 60 days of first contact with the dealer (honda of annapolis, 1720 west street, annapolis, md 21401). We brought our 2102 honda cr-v to honda of annapolis on march 22, 2013 for the replacement of driver's and passenger's door latches and inner handles under recall 12v-338. The service advisor stated that no parts were available, so the parts would be special ordered and we would be called when the parts were in stock. We never received any call. We went to honda of annapolis on june 27, 2013 for an oil change and inquired about the recall parts, which were then in stock, and the recall work was performed. When we asked why we had not been called about the recall parts, no one offered any rational explanation, much less any apology. Later that day, we were unable to lock the cr-v, the car alarm would go off when either front door was opened, and we had to turn off the alarm by putting the key in the ignition. We returned to honda of annapolis the following day to have these problems fixed. Thus, honda of annapolis missed your 60 day repair deadline by over 30 days, and then performed the replacement in an incompetent manner. If we had not gone in for the oil change, we believe we would never have received any call from this dealer about completing the recall. |
| Vehicle Mileage at Failure | 7057 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | EDGEWATER, MD |
| VIN pattern | 5J6RM4H76CLXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 4 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |