| Issue ID | 1296464 |
| Internal NHTSA # | 10882950 |
| Manufacurer | Honda (American Honda Motor Co.) |
| Brand | HONDA |
| Model | CR-V |
| Model Year | 2011 |
| File date | 01/07/16 |
| Component | AIR BAGS |
| Product type code | VEHICLE |
| Description of the problem | I received takata recall letter mar 2016. The letter states the local honda dealer will resolve within 60 days. Local honda dealer is honda of bay county, panama city fl. I have called three times, in may, june and july to have my driver and passenger airbags replaced. Each time i have been turned away by the service reps. This is extremely unacceptable. I was not informed of the free use of car rental. My last call i was connected to a regional call center which verified there are parts available for my passenger airbag and scheduled me for service on 7/1/2016. When i arrived at the honda of bay county service desk i was turned away again. The service reps and honda are not concerned for customer safety. This is extremely bad business! |
| Vehicle Mileage at Failure | |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | TYNDALL AFB, FL |
| VIN pattern | JHLRE4H7XBCXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |