| Issue ID | 1305240 |
| Internal NHTSA # | 10892901 |
| Manufacurer | Honda (American Honda Motor Co.) |
| Brand | HONDA |
| Model | CR-V |
| Model Year | 2010 |
| File date | 03/08/16 |
| Component | AIR BAGS |
| Product type code | VEHICLE |
| Description of the problem | I received a recall notice nhtsa recall 16v-346 dated july 2016. I called honda on july 28 to get a loaner car. Today, august 3, i called again and was told only a case manager could authorize a loaner. I asked why i hadn't heard from the so-called case manager. When i was given the bureaucratic run around, i asked for the number of the department where the case managers were located. I was told that the department at 888-234-2138 had no way of contacting the case managers in chino, ca, except by an internal software process. They had no phone number. I have been driving a defective produce since 2010 and i have to wait for a case manager for an indeterminate length of time in order to get a loaner car. Meanwhile, everyday that passes, honda is saving the cost of a rental car. I believe that honda is dragging its feet, in order to outwait customers and save on rental cars. They should be fined for their duplicity. On anther matter, i called nhtsa 800-424-9153, today. The phone rang about twenty times and i was told to call back. Your system needs attention, too. |
| Vehicle Mileage at Failure | |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | PITTSBURG, CA |
| VIN pattern | 5J6RE4H74ALXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |