| Issue ID | 1315423 |
| Internal NHTSA # | 10904206 |
| Manufacurer | Honda (American Honda Motor Co.) |
| Brand | HONDA |
| Model | CR-V |
| Model Year | 2008 |
| File date | 26/08/16 |
| Component | AIR BAGS |
| Product type code | VEHICLE |
| Description of the problem | Takata recall hello, we called honda on 5/31/16 to order a new passenger side airbag. At the time we were told that it would take a couple months to arrive. I called honda customer service on 7/29/16 for an update and was provided with case #4880672. On either monday or tuesday 8/22-23, we received a call from fletcher jones honda in chicago that the airbag we had ordered was in. We were told it would take roughly 3 hours to replace. I made an appointment for friday 8/26 at 10:30am. When i arrived, i was told that they were also going to replace the driver's side airbag free of charge. I was told the service to replace the passenger side and driver's side airbag would be 4-5 hours. Around 3:15 i received a phone call that my car was ready, but they were not able to replace the passenger's side airbag because after they had opened everything up to put into the replacement bag, they could not find the parts. I was told i would receive a call from the service manager and as of today 9/6, i still have not. My main issues are: -i ordered the passenger side airbag on 5/31 and over 3 months later, still do not have the part -we are putting ourselves in harm's way by driving with a faulty airbag -i took off a day of work and waited 4. 5 hours on 8/26 for a service that wasn't even performed and i will have to go back to the city and do the same again. -no one has been able to give me any concrete information as to when the airbag should arrive. Thank you, [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Vehicle Mileage at Failure | |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | CHICAGO, IL |
| VIN pattern | JHLRE48568CXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 4 |
| Drive train type | AWD |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |