| Issue ID | 1042808 |
| Internal NHTSA # | 10566332 |
| Manufacurer | Honda (American Honda Motor Co.) |
| Brand | HONDA |
| Model | CR-V |
| Model Year | 2007 |
| File date | 28/02/13 |
| Component | SEAT BELTS |
| Product type code | VEHICLE |
| Description of the problem | I was stopped at a market and closed my door in a normal fashion. . The seat belt in the drivers side did not retract, and the metal buckle jammed in the locking mechanism and broke the lock. The door lock was stuck in the locked position. I drove my car to the airport honda dealership in los angeles ca. Steering with my left hand and holding the door with my right hand,. An intake customer service rep by the name of [xxx], put a screw driver in the mechanism and unjammed the lock. I thought that the problem was resolved. My door would not lock. Due to financial hardships i could not afford the estimate of repairs at the time . I was told that i would be reimbursed after the inspection and repairs were made. I paid for the repairs in the amount of $307. 00. After jumping through every hoop that honda requested of me, i am now being told that i could not be reimbursed in cash, honda was never concerned about my safety or if the seat belt would actually hold up in an accident. They have refused to acknowledge that this is a safety issue . My seat belt was replaced and deemed defective by a certified honda mechanic. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Vehicle Mileage at Failure | 67000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | LOS ANGELES, CA |
| VIN pattern | JHLRE38797CXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 4 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |