| Issue ID | 1317616 |
| Internal NHTSA # | 10906140 |
| Manufacurer | Honda (American Honda Motor Co.) |
| Brand | HONDA |
| Model | CR-V |
| Model Year | 2007 |
| File date | 13/09/16 |
| Component | AIR BAGS |
| Product type code | VEHICLE |
| Description of the problem | Takata recall. I received a letter from american honda (nhtsa recall 16v-346) stating that my 2007 honda cr-v (vin [xxx]) was subject to a recall and that parts wouldn't be available until i received a second letter, sometime in late summer/fall. Today i called my local dealer asking for a replacement car, because i do need to drive a full car several times a week, and they told me to call honda at 888-234-2138. When i did, i was assigned a case number ([xxx]) and, after two 30-minute calls, i was told that: 1) they wouldn't provide a replacement car, because "i don't need it on a daily basis", 2) a case manager would review my case and contact me "within 3-4 weeks", 3) if anything happened to the passenger in the meantime, i would be responsible to that, because "they had told me". All this is absurd and completely unprofessional and dangerous. I understand that this recall is probably costing honda billions of dollars, but it's one of the risks of doing business, and they can't deem customers responsible for that. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Vehicle Mileage at Failure | |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | MIAMI BEACH, FL |
| VIN pattern | JHLRE48527CXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 4 |
| Drive train type | AWD |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |