| Issue ID | 1311884 |
| Internal NHTSA # | 10898278 |
| Manufacurer | Honda (American Honda Motor Co.) |
| Brand | HONDA |
| Model | CR-V |
| Model Year | 2007 |
| File date | 24/08/16 |
| Component | AIR BAGS |
| Product type code | VEHICLE |
| Description of the problem | Takata recall i first called honda about the recall in march of 2016. They told me they would have parts until the summer and to call back in july. I expressed my concern about the safety of the vehicle and the response was "i't just as unsafe as it has been for the last 9 years". Really comforting. I called back in july and they were on a two week wait to repair the driver side airbag. On july 22, they loaned me a vehicle to drive in the interim. On august 8, they repaired my driver airbag but still did not have parts for the recalled passenger airbag. They took back the loaner and said that all of my passengers need to ride int he back seat until they can fix it. This is an absurd solution for a family. I purchased a family sized vehicle to transport my large family. I started a case with honda corporate that day and they told me they would review it and get back to me in 3 business days. I called several times after not hearing from them and finally heard back from them today, august 24. They would not authorize another loaner for the passenger airbag recall and said that i could drive the unsafe vehicle for another week until the parts came in. The customer service with honda is very poor. I understand millions of people are calling because of this recall but i also understand that millions of people don't want to put their families at risk. Honda only cares about the money, not the people. To tell a family that a great solution is for every one to sit in the back seat is not helping. I know these things take time, and i'm happy to be patient as long as you are working with me as well. Honda is not doing this. |
| Vehicle Mileage at Failure | |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | PFLUGERVILLE, TX |
| VIN pattern | JHLRE38507CXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
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| DoT tire identifier | |
| Tire size | |
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| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
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