| Issue ID | 1308721 |
| Internal NHTSA # | 10895770 |
| Manufacurer | Honda (American Honda Motor Co.) |
| Brand | HONDA |
| Model | CR-V |
| Model Year | 2007 |
| File date | 01/07/16 |
| Component | AIR BAGS |
| Product type code | VEHICLE |
| Description of the problem | Takata recall i called my local dealership dch honda mission valley located in san diego, calif on 7/27 and was told that they would place an order for my passenger side air bag. But i was told they were instructed they couldn't place order for at least another week and then it could take up to three weeks for the part to arrive. I was instructed to contact honda corporate. I called the 800-999-1009 number for honda corporate on 7/27 and was told they would open a case for me. I was and am requesting a rental car to drive during this time as the car i am driving is dangerous and could cause injury to vehicle occupant. I was told that a case number could not be given to me as the case needed to be assigned but i could expect a call back in 2 - 3 days. I called back again on 8/4 to the 800-999-1009 honda corporate number and was told my case had yet to be assigned but they could provide me with a case # 04900251. I was told that someone would be calling me back within a week and to answer my phone if i received an unknown caller number. I called yet again on 8/14 and was told that i still had not been assigned a case manager. I am baffled that no one is responding to me or giving me an update regarding my unsafe car. I purchased this car based on the reputation of honda and for the number of people the car can seat. I usually always have a passenger sitting in my passenger seat. I do not have alternative transportation. I was even asked by dch honda if i had another car i could drive during the recall period.... No, i don't. Honda is dragging their feet in addressing their customers real concerns regarding the safety of their vehicles. Honda should be responsible for paying for a rental car for its customers who are requesting them due to the danger they have placed us in. Help!!!! |
| Vehicle Mileage at Failure | |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | SAN DIEGO, CA |
| VIN pattern | JHLRE38707CXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
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| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |