| Issue ID | 1306582 |
| Internal NHTSA # | 10893924 |
| Manufacurer | Honda (American Honda Motor Co.) |
| Brand | HONDA |
| Model | CR-V |
| Model Year | 2007 |
| File date | 26/07/16 |
| Component | AIR BAGS |
| Product type code | VEHICLE |
| Description of the problem | Takata recall - i received a safety recall from honda concerning the passenger side airbag. Honda stated parts wouldn't be available until late summer/fall. The proposed solution by honda "avoid having a passenger sit in the front passenger's seat until recall is repaired" is not a realistic solution. I transport multiple passengers and need to have someone sit in the front passenger's seat. I called honda automobile customer service on 7/26/16 to request an alternate vehicle. I was told a case manger would call me within 2-3 business days. They also stated they would escalate my request so that i could get a response sooner. I've made four more calls since the initial one with the latest being on 8/6/16. Each time the honda rep said they would escalate my case for a quicker response but case mangers are overloaded. As of today, 8/8/16, i still haven't received the first call from a case manger concerning the request for an alternate vehicle. This is total unsat and i'm sure i'm not the only one having this issue with honda. Honda's lack of proper planning to handle the response to the safety recall they sent out is causing a hardship for those that need to use the passenger's seat. Honda should be directed to hire more case mangers and work off the backlog of request soonest. They should also be directed to have a case manger call me concerning my request. Thanks in advance for any assistance you can provide in this matter. |
| Vehicle Mileage at Failure | |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | HUNTINGTOWN, MD |
| VIN pattern | JHLRE387X7CXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
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| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |