| Issue ID | 1294929 |
| Internal NHTSA # | 10881783 |
| Manufacurer | Honda (American Honda Motor Co.) |
| Brand | HONDA |
| Model | CR-V |
| Model Year | 2007 |
| File date | 01/01/16 |
| Component | AIR BAGS |
| Product type code | VEHICLE |
| Description of the problem | Takata recall: circa jan/16 i reported to honda america that i was the legally registered owner of a 2007 honda crv, bought in the usa and exported for use in st. Vincent (caribbean), and that the said vehicle was eligible for driver's airbag replacement by june 30/16. Honda america concurred and issued me a reference #[xxx] ([xxx]). On feb. 25/16 "jean" from honda america contacted me and instructed me to terminate use of said vehicle. When asked 'what then am i to use for transport,' the answer was 'you can go ahead and rent a vehicle which honda shall reimburse related costs after the repair of your car.' i asked for such instructions in writing which "jean" was quite hesitant to do. "jean" eventually said she would refer to her supervisor and revert to me with the authorization i sought, inclusive of course with rental costs limits that i had also asked about. Sad to say that since then no one from honda america has contacted me and all efforts to contact them via 888-234-2138 or to obtain an update via http://owners. Honda. Com/recalls or owners. Acura. Com/recalls have proven futile. The website has been down and no one seems to want to talk about my airbag replacement. On the main page of their website, honda's states "honda is committed to addressing the needs and concerns of our customers affected by this industrywide issue." this clearly is not so as noone has responded to my queries and is giving me a viable solution to this deadly problem. To me, honda is about image and seems to be just talking and doing very little for people like me. I spent big money on this car but it seems that i paid for a coffin for my wife and or child and or me. I plead with you to escalate this case on my family's behalf before any of us die. Thank you [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Vehicle Mileage at Failure | |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | MIAMI, FL |
| VIN pattern | JHLRE48767CXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 4 |
| Drive train type | AWD |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |