| Issue ID | 1206518 |
| Internal NHTSA # | 10746056 |
| Manufacurer | Honda (American Honda Motor Co.) |
| Brand | HONDA |
| Model | CR-V |
| Model Year | 2004 |
| File date | 04/08/15 |
| Component | AIR BAGS |
| Product type code | VEHICLE |
| Description of the problem | On 7/27 i received recall notice (15v-320) from honda. I immediately (7/27, 1:26 pm) contacted sussman honda (215-657-7050) at 1543 easton rd., abington pa 19001, to make an appointment. I was given a 10:00 am appointment for aug 4, 2015. I was assured they had the necessary parts. When i arrived, i was turned away at the service entrance because, "they had just ran out of the parts". I was dismayed. I had expected that the parts would be reserved for my appointment. This incident wasted my time, energy, money and gasoline,and put me at additional risk for the dangers described in the recall notice. The service assistant took my name and phone number and assured me i would be contacted when parts became available, but gave no indication as to a time frame when that would happen. I expect that in the future, parts targeted for a specific customer (me, in this case) will be reserved for my appointment and this negative experience will not be repeated. |
| Vehicle Mileage at Failure | 66880 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | AMBLER, PA |
| VIN pattern | SHSRD78874UXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |