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2017 Harley-davidson FLHXSE Electrical System Problems, Complaints and Defects

Issue ID	1406784
Internal NHTSA #	11022617
Manufacurer	Harley-Davidson Motor Company
Brand	HARLEY-DAVIDSON
Model	FLHXSE
Model Year	2017
File date	27/07/17
Component	ELECTRICAL SYSTEM
Product type code	VEHICLE
Description of the problem	Motorcycle boom! Audio system presents distorted, clipped, and intermittent audio when engine is running above idle rpm. Issue is present for all audio inputs (fm, usb/ipod, sirius xm, bluetooth audio, etc.). Issue regularly occurs at midrange volumes (5-10 bars) when bike is moving and engine rpm >1500. The stereo should be clearly audible, but instead cuts out. If the rpm is lowered, such as when pulling in the clutch and letting off the throttle, the audio will return. The symptoms are present at all automatic volume control (avc) settings (off and 1-4). At freeway speeds, issue can be partially overcome by increasing the volume up to 13 bars or above, at which point the stereo will be quite loud, but much (not all) of the clipping is reduced. This workaround is not appropriate at low to midrange speeds because of the excessive volume. This is a safety issue. With this boom! Audio failure, i often find myself fiddling with the audio when i should be concentrating on the road. Rider safety is particularly compromised when the failure occurs at low to midrange speeds in city traffic because of the distractions it produces and the need to continually fiddle with the audio. The motorcycle was taken to the local dealership (summerville harley-davidson) on or about 08 aug 2017. Dealership technicians indicated they could not recreate the symptoms. Dealership did upgrade the amplifier software. Upon departing the dealership on the motorcycle, the symptoms returned.
Vehicle Mileage at Failure	11000
Number of Occurences
Source of the issue	NHTSA WEB SITE
City and State	SUMMERVILLE, SC
VIN pattern	1HD1PXF15HBXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed	25
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

SALVA2AE7CH642304 1HD4LE212AC427317 VF1CN0D0538634934 TMBAA65J8A3167020 4T1DAACK0TU432792 VF7SCHMZ6GW620039 WVGZZZ7PZCD049227 WF0XXXBDFXCB28854 WF0XXXBDFX9P46178 W0L0SDL68B4016763 VF3MRHNSJKS079540 LRW3F7FS3SC569954

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2017 Harley-davidson FLHXSE Electrical System Problems, Complaints and Defects, Recalls and Failures

2017 Harley-davidson FLHXSE Electrical System Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?