| Issue ID | 1235043 |
| Internal NHTSA # | 10787604 |
| Manufacurer | Harley-Davidson Motor Company |
| Brand | HARLEY-DAVIDSON |
| Model | FLHXS |
| Model Year | 2014 |
| File date | 18/10/15 |
| Component | EQUIPMENT |
| Product type code | VEHICLE |
| Description of the problem | Regarding nhtsa recall no. 15v-427: local hd dealer replaced my original attachment springs to my 2024 hd street glide saddlebags as required by this recall. However, one of my bags recently fell off while riding after the new replacement springs were installed. A local dealership inspected and originally stated harley sent them the wrong replacement springs. That was the reason my bag fell off. After they spoke with harley they changed their story and stated that indeed they did replace my faulty springs with the correct replacement springs. It is clear the springs they provided do not work. My remaining bag was not secure after i inspected it recently as well. The dealership has agreed to replace my lost bag but refuses to replace lost items that were in the bag. Apparently in my case the replacement kit is not working. Please advise. Thank you. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Vehicle Mileage at Failure | 7000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | AURORA, CO |
| VIN pattern | 1HD1KRM15EBXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 65 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |