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2011 Harley-davidson FLHX Service Brakes Problems, Complaints and Defects

Issue ID	1348517
Internal NHTSA #	10944679
Manufacurer	Harley-Davidson Motor Company
Brand	HARLEY-DAVIDSON
Model	FLHX
Model Year	2011
File date	11/01/17
Component	SERVICE BRAKES
Product type code	VEHICLE
Description of the problem	I have a 2011 harley davidson street glide. The anti-lock brake system (abs) failed last week and i almost collided with a car that had stopped in front of me. The front brake froze and was unusable. Harley requires you change the brake fluid every 2 years which i do, actually at about every $10k miles. I'm adamant about fluid changes. I change engine oil every 5k miles (amsoil) and replace engine, transmission, primary and brake fluid every $10k miles. This is a huge safety issue. Nhtsa is currently investigating 2008 - 2011 models with abs and has received 43 complaints and at least 3 crashes. This seems to be a bid problem reading harley forums. Harley claims that the moisture found in old, contaminated brake fluid can damage the actuator valves found in the anti-lock braking system. Nthsa states abs failure which could lead to a safety recall in the us, possibly followed by worldwide recalls of up to 430,000 motorcycles. After the above incident i had a local motorcycle shop check it out, they flushed the brake system, took it out for a ride and the front brake failed again. I called harley, they stated it had to be confirmed by a harley dealer and provided me with a harley abs case file number: 2951309. The local harley dealer picked it up today and confirmed the abs module need to be replaced. They called harley corporate and was told: moisture in the brake fluid caused the problem and they wouldn't pay for it. I asked the local harley dealer how corporate could claim that and the answer was i had no service records with the harley dealer. I called corporate and stated i've been doing as stated above. Basically i was told i can't provide info to substantiate my claim. Complaint has been filed with the bbb as well: bbb complaint id 11933554
Vehicle Mileage at Failure	49000
Number of Occurences
Source of the issue	NHTSA WEB SITE
City and State	LEXINGTON PARK, MD
VIN pattern	1HD1KBM16BBXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed	50
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

SALAK2V64GA795588 WDD2050042F518416 WDD2050042R274343 ZFA16900000665330 2HGFC2F71MH016972 WDB12603222030002 VSSZZZ5FZHR059493 LDP43A963SS094236 KMHLC81UACU030698 JMZCP19F201167992 SALAG25496A395377 SALLAJAD3BA574700

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2011 Harley-davidson FLHX Service Brakes Problems, Complaints and Defects, Recalls and Failures

2011 Harley-davidson FLHX Service Brakes Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?