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2014 Harley-davidson FLHTCU Electrical System Problems, Complaints and Defects

Issue ID	1239909
Internal NHTSA #	10794565
Manufacurer	Harley-Davidson Motor Company
Brand	HARLEY-DAVIDSON
Model	FLHTCU
Model Year	2014
File date	01/08/15
Component	ELECTRICAL SYSTEM
Product type code	VEHICLE
Description of the problem	After using the usb as a media source, the next time the motorcycle is power cycled the stereo defaults to fm and resets the fade control. Harley initially said this was due to software, but then changed to saying it was normal operation. On november 16th, i spoke with case manager (john), who advised that this is due to the system sensing a voltage change when shutting down. I have replaced the head unit twice; once with a factory refurbished device, and then with a 2015 model. I must note that i did not have this issue for the first 2 years of ownership. Since harley has changed their cause analysis twice, this is obviously a widespread issue. John stated that harley has not isolated the root cause of this problem and is now presenting this the "the way the unit should work". My concern is that i rode for 2 years without any problems, and now have one that the company cannot resolve. Since this occurs approximately 60 - 65% of the time, i worry that this is not really a stereo problem, but is symptomatic of a larger problem within the central electrical/wiring system of the motorcycle. Since august i have worked with 3 separate dealers, and with harley-davidson to address the problem to no avail. I feel that this may become a degrading issue that could create more serious electrical troubles that may lead to major failures.
Vehicle Mileage at Failure	14600
Number of Occurences
Source of the issue	NHTSA WEB SITE
City and State	GARLAND, TX
VIN pattern	1HD1FCM18EBXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed	0
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

1HD4LE212AC427317 VF1CN0D0538634934 TMBAA65J8A3167020 4T1DAACK0TU432792 VF7SCHMZ6GW620039 WVGZZZ7PZCD049227 WF0XXXBDFXCB28854 WF0XXXBDFX9P46178 W0L0SDL68B4016763 VF3MRHNSJKS079540 LRW3F7FS3SC569954 2GNAXJEV2L6121996

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2014 Harley-davidson FLHTCU Electrical System Problems, Complaints and Defects, Recalls and Failures

2014 Harley-davidson FLHTCU Electrical System Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?