| Issue ID | 550005 |
| Internal NHTSA # | 10128165 |
| Manufacurer | HARLEY-DAVIDSON MOTOR COMPANY |
| Brand | HARLEY DAVIDSON |
| Model | SOFTAIL |
| Model Year | 2004 |
| File date | 06/07/05 |
| Component | SUSPENSION:FRONT |
| Product type code | VEHICLE |
| Description of the problem | After 500 miles, wobble was discovered in handlebars between 38 to 42 miles per hour. Taken to dealer was told it was trait on model. Called harley, they told me to take it to another dealer of my choice. Took back to dealer where purchase was made. They adjusted steering head bearings. Problem solve. After another 500 miles, same situation occurred. Wobble in front end between 38 to 42 miles per hours. Took bike back to dealer, adjusted steering head bearings and greased front end. Problem solved. After 1,000 miles, wobble come back in handler bars between, 38 to 42 miles per hour. Took back to the dealer. Dealer said there was nothing wrong with bike. That was the trait of heritage softail. They rode a new bike and it done the same thing. The bike is safe to ride and there is nothing wrong with it. Called harley and they said the dealer said there was nothing wrong with the bike. I told harley they had fixed the bike on two previous attempts. Harley said someone would call me back within 30 minutes. I called general manager at the dealership and he said that he would do everything possible to fix the bike. This is the fourth attempt to correct the wobble in the front end. |
| Vehicle Mileage at Failure | 500 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | DALLAS, GA |
| VIN pattern | 1HD1BJY174YXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 06/06/04 |
| Was original owner? | Y |
| Anti-lock brakes | N |
| Cruise control | Y |
| Number of cylinders | 2 |
| Drive train type | RWD |
| Transmission type | MAN |
| Vehicle speed | 40 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | HARLEY DAVIDSON OF CLAYTON COUNTY |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |