| Issue ID | 1245658 |
| Internal NHTSA # | 10809878 |
| Manufacurer | Ford Motor Company |
| Brand | FORD |
| Model | FREESTAR |
| Model Year | 2006 |
| File date | 12/12/14 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | Replacement torque converters continued to fail after replacing original transmission and failed torque converter at 97k miles. Replaced torque converter four times in 37k miles under warranty for "shudder". Ford dealership refused to diagnose or determine the continued failures. Independent diagnosis stated failures were due to the introduction of debris from the original failure, during the installation of the replacement transmission, or the replacement was defective when installed. Ford dealer and company would not replace the transmission. Ford warranty ended on 12/12/15 and the situation remains unresolved. Fortunately shudder failures occurred on the road, but vehicle could be driven to dealership for repair. The first original failure occurred on a off ramp and other motorist's assisted in pushing it to the side, avoiding a possible rear end collision! The newest torque converter can fail at any time and could result in a serious accident. Vehicle is used only in local driving as safety considerations have to be considered first. Ford customer service in detroit refused any consideration of the situation. You cannot contact anyone with authority at ford as they are shielded by customer service. The consumer has to consider legal options at what cost to them? There is also a problem with hard shifts from into a drive gear(r,od,d, 1) from "n" or "p". This is an indication of failure of the internal neutral to drive accumulator. Resulting from a stuck piston or seals, or springs damaged or missing. When demonstrated to the dealership service manager and mechanic they ignored it and refused to accept it and properly diagnosis the situation. The independent diagnosis said the transmission had to be replaced and the installation done under proper clean conditions and flushing of the cooler and lines. If not done properly the the situation would reoccur . |
| Vehicle Mileage at Failure | 97000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | WESTBROOK, CT |
| VIN pattern | 2FMZA51636BXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 50 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |