| Issue ID | 1394498 |
| Internal NHTSA # | 11010472 |
| Manufacurer | Ford Motor Company |
| Brand | FORD |
| Model | FREESTAR |
| Model Year | 2005 |
| File date | 21/07/17 |
| Component | STRUCTURE:BODY:DOOR |
| Product type code | VEHICLE |
| Description of the problem | Tl* the contact owns a 2005 ford freestar. The contact stated that when stopped at a grocery store, the rear passenger side door was locked and failed to unlock both from the interior and from exterior. The failure occurred without warning. The dealer sherwood of salisbury located at 1902 n salisbury blvd, salisbury, md 21801; 866-341-4841 was contacted and confirmed that they were unaware of the failure and needed to be inspected. The dealer also stated that the contact would have to pay for the repair. The vehicle was not diagnosed or repaired. The manufacturer was contacted at 800-392-3673. The manufacturer was made aware of the failure and stated that there were two recalls but no recall for the failure. A case number was provided: cas-12779247-c5y2k4. The failure mileage was 140,000. |
| Vehicle Mileage at Failure | 140000 |
| Number of Occurences | |
| Source of the issue | HOTLINE VOQ |
| City and State | SALISBURY, MD |
| VIN pattern | 2FMZA57685BXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |