| Issue ID | 943700 |
| Internal NHTSA # | 10478169 |
| Manufacurer | Ford Motor Company |
| Brand | FORD |
| Model | FREESTAR |
| Model Year | 2005 |
| File date | 01/06/12 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | The pcm went bad on our van. When replaced by ford water was reported inside the pcm noting a water leak somewhere that finds its way to the computer (pcm). We were told to get a new windshield. We did at our expense. About a month later same issues with car. Again pcm was bad. Water leaked inside it again. Ford told me that could cost up to $900. 00 to find leak and repair. Through my own investigation online i found service bulletin tsb 06-14-10 stating that during repair procedures of a pcm inspect for water damage and if present perform the following service procedure. The bulletin goes on to describe in detail how to fix water leak. This was not done on my vehicle resulting in a brand new but now useless pcm. I went all the way to the top at this local ford dealership and was treated poorly, condescendingly, and was told that the service bulletin did not mean anything. I have a useless van in my driveway. |
| Vehicle Mileage at Failure | 106000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | CLEARWATER, FL |
| VIN pattern | 2FMZA50625BXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |