| Issue ID | 626279 |
| Internal NHTSA # | 10187735 |
| Manufacurer | FORD MOTOR COMPANY |
| Brand | FORD |
| Model | FREESTAR |
| Model Year | 2004 |
| File date | 11/04/07 |
| Component | VISIBILITY:GLASS, SIDE/REAR |
| Product type code | VEHICLE |
| Description of the problem | On 4/11/07 as my husband was driving our children to school, the rear window of our 2004 ford freestar burst, shattering for no apparent reason. There were no chips or cracks prior to the explosion. Fortunately, no one was in the last row, otherwise, someone could have been seriously injured. Although the dealership admits to other owners of ford vehicles having similar situations, we were told they would do nothing because the warranty has expired. I can only assume that if the entire rear end of the van exploded because of defective material, they would also give us the unacceptable answer, "your warranty has expired!" the entire window was gone. We had to pay $250 and our insurance paid the remaining balance to have it replaced. I do not feel safe in a vehicle where windows can "out of the blue" explode. Which one will be next? |
| Vehicle Mileage at Failure | 92000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | CLINTON, IA |
| VIN pattern | 2FMZA51694BXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 30/05/04 |
| Was original owner? | Y |
| Anti-lock brakes | Y |
| Cruise control | Y |
| Number of cylinders | 6 |
| Drive train type | U |
| Transmission type | AUTO |
| Vehicle speed | 30 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |