| Issue ID | 732226 |
| Internal NHTSA # | 10278107 |
| Manufacurer | FORD MOTOR COMPANY |
| Brand | FORD |
| Model | FREESTAR |
| Model Year | 2004 |
| File date | 16/07/09 |
| Component | SUSPENSION:FRONT |
| Product type code | VEHICLE |
| Description of the problem | I own a 2004 ford freestar in virginia. Last week i took it in for the annual state inspection to find that the control arm/ball joint assembly on the passenger side was pending failure. This is a potential life-threatening accident waiting to happen. My vehicle has only 36,000 miles. The ford service consultant told me that it should have lasted about 80,000 miles on average. Although my vehicle is out of warranty i expected that since this part was most likely defective that ford would have replaced it for free. Not only did they refuse to do so but offered to fix it of $660. The part can only be purchase as a unit, in other words, you cannot get just the ball joint, you have to buy the whole assembly which ford sells for about $487.. I must get this done, not only for safety but in order to pass my state inspection. I believe that ford is liable for the failure of this part and should take responsibility for it by replacing it at their expense. I believe the part must have been defective from the time it was installed at the factory. |
| Vehicle Mileage at Failure | 36052 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | CHARLOTTESVILLE, VA |
| VIN pattern | 2FMDA576X4BXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |