| Issue ID | 715676 |
| Internal NHTSA # | 10261456 |
| Manufacurer | FORD MOTOR COMPANY |
| Brand | FORD |
| Model | FREESTAR |
| Model Year | 2004 |
| File date | 10/03/09 |
| Component | SERVICE BRAKES, HYDRAULIC |
| Product type code | VEHICLE |
| Description of the problem | I purchased a 2004 ford freestar. Within 1 year after purchase, i heard grinding noises from the rear brakes. The brakes would also "squeal" while i was driving down the road. In 2007, i had the rear rotors replaced by a dealship because of gouging and pitting that they felt was not normal wear and tear. I had 29,600 miles on the vehicle at the time. Now, from the day i drove it home from being repaired, i would have the same squealing and grinding noises. I took the van in to have the brakes inspected again and was told that the rotors or extremely ground down due to excessive pitting and gouging. I now have 50,000 miles on the vehicle and only 20,000 miles on these rotors. The dealership would not replace them at no charge because they are not under warranty and said that this is due to normal wear and tear. I should not have to replace the rear brakes every 20,000 miles or so. I have followed up with ford corporate and they refuse to acknowledge that this is a problem or to do anything about it. |
| Vehicle Mileage at Failure | |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | AVON LAKE, OH |
| VIN pattern | XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
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| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
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